Refund policy

At AVANTE, we want you to be completely satisfied with your order. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

• Be unused and unworn
• Be in its original condition
• Include all original tags and packaging
• Be free from marks, damage, or signs of wear

To start a return, please email info@avantewrld.co.uk with:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once your return is approved, we’ll provide instructions for sending the item back.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards
• Items marked Final Sale
• Items that have been worn, washed, or damaged after delivery

Return Shipping

Customers are responsible for the cost of return shipping unless the item is:

• Incorrect
• Faulty
• Damaged on arrival

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at avantewrld@gmail.com and include photos of the issue. We’ll arrange a replacement or full refund at no additional cost.